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If you find it necessary to return a product to us for whatever reason, please contact us in the first instance by phoning + 64 9 376 6750 during normal business hours (Monday to Friday, 9am–5pm), or by email to .

In the event that you have simply changed your mind about a product you have purchased, you have five working days from the date of order to advise us.  We can only accept returns if the original packaging is intact. Once we have received a returned product it will be assessed and only if it is in a condition that allows us to resell it in new condition will a refund be issued. Returns may be subject to a 10% administration and re-stocking fee.  In addition, any costs associated with freighting the product to you where the value of your order qualified for free delivery will be deducted from the refund.

If a product is faulty then we will seek to either find a local repairer who can make good any fault, or liaise with you to arrange the return of the product to us. Once the nature of the fault has been established we will either repair or replace as long as the fault is deemed to be under the terms of the warranty applicable to the product. If the product fault is deemed to be genuine then we shall bear the cost of return freight to and from our premises.

Should a product be returned to us and a fault or damage is found to be have been caused by (but not limited to) faulty installation, misuse or abuse no liability to repair, replace or refund shall exist on the part of Newby & Zegelaar Agencies Limited.

We recognise the importance of satisfied customers and aim to find speedy solutions to all problems, whatever the cause.